PTCL customer care providing care to customers on twitter

ISLAMABAD – Pakistan’s only landline telephone service provider and largest internet service provider, Pakistan Telecommunication Limited (PTCL)’s customer care is actively taking queries from its customers on twitter.

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Though the twitter head @PTCLCares is not mentioned anywhere on the official website of PTCL yet this account provides customers a unique services on twitter.

The bio of the account explains: We are trying come up to your expectations. Email us your complaint along with your phone number and city and we will try to help you out.

They have also provided one gmail’s email ID for sending in the complaints, however, most of the tweeps only reply on tweets and Direct Message (DM).

Such as this one customer asks:

Similarly, replying to another tweep, the customer care responded:

The account also provides product oversight and details if asked by any person. Here is another reply from the account:

About the author

Hissan Khan

Hissan Khan is currently working as the Editorial Head of Pakistan Tribe's Islamabad Office. Having work as current affairs host, news analyst and C4D expert, Hissan holds a good command over communication and development strategies.

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