FIA reforms Cyber Crimes complaint registration process to facilitate citizens

FIA reforms Cyber Crimes complaint registration process to facilitate citizens | PakistanTribeKARACHI – Federal Investigative Agency’s Cyber Crime unit has changed their complaint lodging system, in order to facilitate the complainants.

PakistanTribe sources at F.I.A informed that previously used complaint registration took over a month to commence processing, so a new strategy has been devised to speed up the initial process time on complaints. FIA is actively apprehending hackers, under Electronic Transaction Ordinance, on public complaints.

Complainants can now lodge their complaints directly at F.I.A Head Quarter in Islamabad through their email address: [email protected]. Complaints received at the head office are then directed to their concerned zone offices and immediately assigned an officer who can then commence enquiry without any further delay.

Upon receiving a complaint FIA acquires a court order so that the subjected account is blocked or removed from the related service including Facebook, Google, Yahoo and Hotmail. Following that, Internet Protocol (IP) address is acquired and through that geo location of the hacker is revealed to FIA.

Previously, complaints were registered at the zone offices and then directed to head office for confirmation and approval thus creating a time lag between initial registration and commencement of enquiry. However, FIA officials explained that most families do not pursue the case once their fake profile has been taken down or the material is confiscated due to fear of defamation of their child that in some cases lead to the culprit’s freedom.

FIA is currently taking action under Electronic Transaction Ordinance (ETO) to fill the vaccum created after Prevention and Control of Cyber Crimes Ordinance (PECO) lapsed. Under ETO these criminals can be charged with up to 7 years of imprisonment and/or 10 lac rupees in fine. FIA would also be able to deal with SMS frauds upon approval of Prevention of Electric Crimes Bill (PECB), pending approval in the assembly. PECB has been drafted to replace Prevention and PECO that lapsed in 2009.

About the author

Saad B Murtaza

Saad B. Murtaza is a journalist and creative writer based in Karachi. He has been working as an Investigative/Diplomat Reporter since 2010 and as a Creative Writer since 2008.

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