ISLAMABAD – Pakistan Railways (PR) has decided to develop the facility of modernly equipped call centres for its passengers that will address costumers 24/7.
The announcement was made by the Chief Executive Officer (CEO) Muhammad Javed Anwar while chairing a departmental meeting at Railways Headquarters in Lahore on Tuesday.
He said that Pakistan Railways wants to provide prompt and in time information to its passengers, which is possible through modern call centres instead of current 117 Railways Inquiry.
Mr Javed said
“the services of multi-national companies will have to be hired to setup latest Call Centers.”
During the meeting, the delegations of Punjab Information Technology Board and a renowned mobile company briefed the participants regarding their services.
Also during the meeting, a renowned foreign company presented a feasibility report to upgrade the track of Lahore-Narowal-Sialkot-Wazirabad section, which will be presented to the Railways Ministry for proper approval. ––APP