ISLAMABAD – Ufone, one of the country’s leading telecommunication companies, bagged the “Call Centre leader of the year”award. The award was presented to the Customer Operations Department for their excellence in customer care.
Ufone participated in the awards organized by the International Quality and Productivity Center (IQPC) and brought home awards in not one but two categories. Ufone’s best practices in Call Center Customer Services were acknowledged internationally and it was crowned winner of the “Call Center Leader of the Year” and runner up in the “Best New Mobile Customer Strategy” award categories.
Mr. Asad Butt, General Manager Customer Operations at Ufone, received the awards on behalf of the company and said: “Ufone Customer Operations Department is honored to uphold its legacy of providing the highest quality services to all its customers. It is gratifying for our company as we are now in line with those professionals and organizations that are known for their commitment to technological innovation, customer centricity and operational efficiency.”
He added, “It is a moment of pride and glory for the Ufone Customer Operations Department as we move another step forward towards excellence. We are all geared towards getting Ufone recognized at more international forums in the future as well.”
The awards were held in conjunction with the 15th Annual Call Center Week on June 11, 2014. With representation from more than 20 countries, encompassing 37 companies, only 12 of the finest contenders made it to the final round. Approximately 1500 professionals from all around the world attended the event, which was held in Mandalay (Nevada), USA.